If your SMS or Google Auth codes are not working, check that the clock on your device is set to the correct timezone.
Clearing your cache and restarting your browser can also help. If you're using a browser to sign in, make sure you're using the latest version of Chrome. If you're having trouble completing 2-step verification to sign in to your account, make sure your mobile device software and Coinbase app are up to date. Please use your authenticator app for codes instead. If you’re using an authenticator app, you won't get SMS codes sent to your phone. You’ll then need to complete the account recovery process to enable the authenticator app on your new phone (this may take 48-72 hours).
If you were previously using an authenticator app (like Google Auth or Duo) and you recently got a new phone, you'll need to first update your phone number in order to disable the authenticator app on your previous phone. If you're using SMS verification, you'll need the mobile device and phone number associated with your Coinbase account in hand in order to successfully complete 2-step verification.
2-step verification troubleshooting Try this first
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